Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") applies to all paid subscriptions, invoices, and digital services purchased through Fyxora (the "Service"). By subscribing to a paid plan or making a payment, you agree to the terms of this Policy.

1. Free Plan

Fyxora offers a Free plan for individual freelancers. The Free plan does not require payment information and is not subject to refunds or cancellations. We may change Free plan limits or features with reasonable notice.

2. Subscription Cancellations

You may cancel your paid Fyxora subscription at any time through your account settings or by contacting support. Upon cancellation:

• Your subscription will remain active until the end of the current billing cycle.
• No further charges will be made after the current billing period ends.
• You will not be entitled to a prorated refund for the remaining days in the current billing cycle.
• Your data will remain accessible in read-only mode for 30 days after cancellation, after which it may be permanently deleted.

3. Refund Eligibility

Refunds for paid subscriptions may be issued at our sole discretion in the following circumstances:

• Technical Failure: If the Service is materially unavailable or unusable for a continuous period of more than 7 days due to a fault on our side, and the issue cannot be resolved within a reasonable time.
• Billing Error: If you were incorrectly charged or double-charged due to a system error on our part.
• First-Time Cancellation Within 7 Days: If you are a first-time paid subscriber and cancel within 7 days of your initial payment, you may request a full refund.

Refunds will not be issued for:

• Change of mind or unused subscription time.
• Failure to use the Service during the subscription period.
• Violation of our Terms of Service resulting in account suspension.
• Client-initiated invoice payments collected through Razorpay for services you provide to your clients.

4. Razorpay Client Payments

Fyxora enables you to collect payments from your clients through Razorpay. These transactions are between you and your client. Fyxora does not process, hold, or refund these payments. Any refund requests for client payments must be handled directly between you and your client through Razorpay's dashboard or support.

5. Refund Process

To request a refund, contact us at admin@ankushgautam.in with your registered email, invoice ID, and reason for the refund. Approved refunds will be processed to the original payment method within 10-15 business days. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Chargebacks

We encourage users to contact us directly for billing disputes before initiating a chargeback. Unjustified chargebacks may result in immediate suspension of your Fyxora account. We reserve the right to dispute chargebacks through our payment provider.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated Policy.

8. Contact Us

If you have any questions about this Policy, please contact us:

• Email: admin@ankushgautam.in
• Developer: Ankush Gautam